Frequently Asked Questions

The Camel Safari includes English/Hindi speaking guides, transfers from and back to Jaisalmer, freshly prepared vegetarian meals, snacks and non-alcoholic beverages as well as camel riding as per the booked package. For overnight options, simple beds and bedding will also be included. The overnight stays are open air (so you can witness the incredible night skies!), and not in tents. For overnight stays you will be ‘wild camping’ with no formal toilet facilities (but plenty of discreet places to go!) and water will be provided for hand washing.

We aim to be transparent to avoid hidden charges and to make it clear what is and is not included. Additional costs will be applicable to meals not stated as included, and any alcoholic drinks that you order. If you wish to explore additional things not mentioned in the package then these will usually incur additional costs but we will inform you prior. Extra charges will also be applicable for any requested upgrades to the packages.

For our non-touristic Camel Safaris, we have a policy of one camel per guest. If traveling with children below the age of 4 you will share the camel, and with children over the age of 4 you may choose to share your camel.

Yes - our Camel Safari programmes are completely off the beaten track and go to unspoilt and non-touristic dunes. You will be in the desert wilderness! The Desert Camp tours (staying in Swiss chalet style tents) however will be in the Sam Sand Dunes which are a popular tourist attraction.

All our food is prepared fresh and is vegetarian. Please advise of any specific dietary requirements. The number of meals served will depend on the package chosen and the length of your stay. Snacks and non-alcoholic beverages are also included.

Alcoholic drinks are available for purchase on our Camel Safari. Alcoholic drinks are not included in the safari cost and will be extra.

Usually we will form a group of guests who wish to do a safari on a particular day. This is good fun and a nice way to meet new people! However if you wish to have a private trip we can arrange for riding and camping away from other guests if you are a minimum of 2 people. The jeep will remain shared unless you wish to pay additional for a private jeep. Please inform us at the time of booking if you wish to request a private safari.

For overnight options you will be wild camping, sleeping in the dunes on simple beds with cozy bedding. The overnight stays are open air (so you can witness the incredible night skies!), and generally not in tents unless specifically requested.

In winter we usually have campfires to sit around but in summer we tend not to, due to attracting more insects.

We suggest you wear a long sleeved top and long, comfortable trousers. We also recommend sunglasses, hat and sun-screen. You may wish to bring a scarf. During winter especially, we recommend bringing a warmer jacket for the evenings and mornings.

We suggest you bring hand sanitizers and soap for hygiene. Natural soaps are preferred to protect the environment. You may also want to bring toilet paper/tissue and/or wipes. We request that you bag and bin them, for disposal after you have left the dunes, so as not to litter and keep the environment clean. There are no electric charging points, so you may wish to carry a battery pack. If you bring a camera to capture those amazing moments, or any other electronic devices, please be careful as sand can easily enter the device. Bring any medication you will require. We also recommend that you do not wear contact lenses due to the fine sand particles, but bring glasses instead. For longer tours, you may wish to bring additional items such as changes of clothes and a flannel - please do ask when booking if you have further questions.

Yes - we can arrange for secure baggage storage, however we do not accept responsibility for any left items.

For overnight stays you will be ‘wild camping’ with no formal toilet facilities (but plenty of discreet places to go!) and water will be provided for hand washing. We suggest you bring hand sanitizers and soap for hygiene. Natural soaps are preferred to protect the environment. You may also want to bring toilet paper/tissue and/or wipes. We request that you bag and bin them, for disposal after you have left the dunes, so as not to litter and keep the environment clean.

If you have any concerns, please raise with us as soon as possible so we can do our best to resolve them for you. We are always happy to help in any way we can!

If you have your own transport we can share the location of the camp with you so that you can reach it independently. If you do not have your own transport we can arrange for transfers.

Generally the tents accommodate 2 people. Usually, children under 5 stay free, with a reduced charge for children ages 5-12. This can be confirmed by the policy of the booked camp.

Yes, the Desert Camp packages come with a shared camel ride. The Desert Camp programmes have their own policies with regards to the camel safaris they offer (that differ from our own) and you may be sharing a camel, depending on the camp policy.

No, but this can be requested for an additional fee.

You will be served snacks and non-alcoholic drinks. Dinner and breakfast will be vegetarian buffet style.

Alcoholic drinks are usually available for purchase, but can not be brought in from outside.

Our Special Event tours are more bespoke, therefore we will discuss your requirements and advise on the package costs prior to your booking being confirmed.

Yes, generally our Special Event tours include a camel safari but please confirm at the time of booking.

No, but this can be requested for an additional fee.

Yes, alcoholic drinks are available for purchase with the exception of the Diwali Special Event.

Our Special Event tours are usually shared - The festivities are a great experience to share, and it is a nice way to meet new people!

Our Other Tours are more bespoke, therefore we will discuss your requirements and advise on the package costs prior to your booking being confirmed.

No, camel safaris are not included but can be added to the packages for an additional fee.

No, jeep safaris are not included but can be added to the packages for an additional fee.

Our Other Tours may come with additional rules to ensure your safety and the respect of the local environment and people. Jeep Safari: you are not allowed to be intoxicated during the jeep safari. Farm Stay: For farm stays near the lake you are requested not to go down to the lake's edge or swim, for safety. Village Tour: You are welcome to take pictures on the village tour, although it is polite to ask first if people will be in shot. Do feel free to interact with the local people. Please do not litter. If you are choosing to stay overnight in the village, accommodation will be clean but simple as per traditional village life.

Not all of our Other Tours will have alcoholic drinks available - please check with us prior.

Our preferred payment method is cash in Indian Rupees. We also accept other major currencies - please check with us prior. Domestic tourists can pay by UPI through several mobile wallets. International tourists using a service such as Wise may also be able to pay us by transfer to our UPI wallet.

We will confirm your booking in writing via your preferred contact method - Email, Text or WhatsApp.

We aim to be transparent to avoid hidden charges and to make it clear what is and is not included. Additional costs will be applicable to meals not stated as included, and any alcoholic drinks that you order. If you wish to explore additional things not mentioned in the package then these will usually incur additional costs but we will inform you prior. Extra charges will also be applicable for any requested upgrades to the packages.

We do our best to accommodate date changes should your plans change, and for the Camel and Jeep Safaris we will be happy to assist in date changes, subject to availability. Modifying your dates for the Luxury Desert Camping is subject to the cancellation policy of the booked camp - however we will do our best to help and liaise with the camp. Dates for the Special Events are generally fixed to the dates of those festivities. Date changes for our Other Tours will be subject to availability.

We have a cancellation policy which can be viewed here: Cancellation Policy. We highly recommend notifying us as soon as possible if you need to cancel or modify your booking. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs within the framework of our cancellation policy.

Refunds are only given for bad weather at the discretion of Naru Desert Safari, however you are free to amend your dates as per the above.